Because each piece sold on The Green Easel is original or limited-edition, we strive to minimize cancellations to protect artists’ time and inventory. That said, we understand that sometimes things change. This policy explains how cancellations work for both buyers and sellers.

Buyers: Can I cancel my order?

Before the item ships:
If you wish to cancel your order, please contact the seller as soon as possible. Cancellations are not guaranteed — approval is at the seller’s discretion, especially if the item has already been packed or is custom/framed to order.

After the item ships:
Orders cannot be canceled once shipped. If the item arrives damaged or is not as described, please refer to our Return & Refund Policy.

Sellers: Can I cancel a sale?

Sellers are expected to fulfill all orders promptly and should only cancel a sale under limited circumstances, such as:

• The item was already sold through another channel and the listing wasn’t updated
• The item was damaged or lost before shipment
• There is an issue with the buyer’s shipping address or payment

If you must cancel, you must:

• Notify the buyer immediately
• Provide a clear reason
• Issue a full refund through the original payment method

Frequent or unjustified cancellations may result in penalties, including listing removal or account suspension.

How Refunds Work

• Please allow 5–10 business days for the refund to appear on the buyer’s statement, depending on their bank or provider.
  
• Approved cancellations will be refunded in full to the original payment method.
  
• Refunds for canceled orders are processed by our payment provider (e.g., PayPal or Stripe).
  

Need Help?

If you’re unable to resolve a cancellation issue directly with the other party, contact our support team at support@thegreeneasel.com. We’re happy to assist in finding a fair resolution.